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Sportano.com - We care about your privacy

We want to provide services at the highest sports level. For this purpose, we use cookies that ensure the proper functioning of the website and, after obtaining your consent, also for analytical and marketing purposes, i.e. for displaying personalized content or advertisements (depending on your settings) and measuring their effectiveness. If you click "Accept all", you consent to the processing by SPORTANO.COM Sp. z o. o. and its Trusted Partners your personal data in accordance with your browser settings. If you do not want to give consent, want to limit its scope or withdraw consent already granted, go to "Settings". To the extent that cookies will contain your personal data, the basis for their processing will be the legitimate interest of the administrator, which consists in ensuring a high level of service provision and marketing activities of the administrator and his Trusted Partners. The administrator of your personal data is SPORTANO.COM Sp. z o. o. You can contact the Administrator by e-mail: gdpr@test-01-com.sportano.cloud. More about cookies can be found in our Privacy and cookies policy

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More about the delivery
30 days return period from the date of delivery. Find out how to make a return
Most products are delivered within 2-5 working days.

Lead times vary depending on the country of delivery and product availability.

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    Returns

    Returns

    Each product purchased at Sportano can be returned within 30 days of delivery. The returned product must not bear any signs of use. 

    Important! Returned goods are sent back at your own expense. The parcel can be returned using any courier company. However, it is advisable to use a service that offers parcel tracking and insurance.

    How it works?

    1. Register your return by completing the online form.

    2. In the form, select the order you wish to return.

    3. Then, select the products you wish to return.

    4. Choose how you want to make the return.

    5. Send the returned products using the selected method.

     

    Register return

    For logged-in users

    Option for those who made a purchase using a customer account. Log in to your account, select the order from the list and follow the instructions.

    For unregistered users

    Option for those who made a purchase as a guest and do not have a customer account. Click the "Return without logging in" button and follow the instructions.

    Zarejestruj zwrot

    Dla zalogowanych użytkowników

    Opcja dla tych, którzy dokonali zakupu korzystając z konta klienta.
    Przejdź lub zaloguj się do swojego konta, wybierz zamówienie z listy i postępuj zgodnie z instrukcją.

    Zwrot z logowaniem >

    Dla niezalogowanych użytkowników

    Opcja dla tych, którzy dokonali zakupu jako gość i nie posiadają konta klienta. Kliknij przycisk "Kontynuuj jako gość" i postępuj zgodnie z instrukcjami.

    Zwrot bez logowania >

    Available return methods

    We offer the possibility to send the return on your own. Note that return shipping costs are the customer's responsibility.

    Info Icon When returning orders made before April 18, 2025, make sure to follow the instructions included in your shipment. If you need help, reach out to our Customer Service team.
    Uwaga - dla produktów gabarytowych dostępny jest zwrot w sklepie stacjonarnym Sportano Targówek lub wysyłka zwrotu we własnym zakresie.
    W przypadku zwrotu zamówień złożonych przed 1 kwietnia 2025 należy postępować zgodnie z instrukcją załączoną do przesyłki. W przypadku pytań prosimy o kontakt z Biurem Obsługi Klienta.
    1. Return on your own to Poland

    Return instructions:

    Secure and pack the products - place the provided return instructions in the box with the returned goods. If you are going to use the original packaging, remove the old label.
    We do not accept shipments sent to parcel lockers and pickup points or cash on delivery.
    Send the package using any courier to the address below:
    SPORTANO.COM Sp. z o.o.

    ul. Nowy Kisielin - Innowacyjna 15

    66-002 Zielona Góra
    contact@test-01-com.sportano.cloud

    Refund

    The refund will be issued to its original payment method, such as your bank, credit card, or PayPal account.

    Once your return is accepted, you will receive payment within a maximum of 14 days after we receive your return package. In practice, the funds should be on your account within 3-5 working days.

    Frequently Asked Questions

    • How can I make a complaint?

      If you want to make a complaint about a product purchased in the Sportano store, go to the Complaints tab. There you will find a complaint form, which should be completed and sent to contact@test-01-com.sportano.cloud. Our team will keep you informed about the decision of the complaint and further steps.

    • What is subject to the complaint?

      Complaints are subject to all products purchased in the Sportano store. In the case of a group of food products (e.g. supplements and nutrients), the complaint must be submitted within the product's shelf life. All information about the complaint procedure and rules can be found in the Complaints tab and in the Store Regulations.